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1. Osticket setup guide how to#
2. Osticket setup guide install#
3. Osticket setup guide update#
4. Osticket setup guide archive#
5. Osticket setup guide full#

ServerName 192.168.120.129 #localhost ServerAlias #Your domain name DocumentRoot "/var/combined Īfter the configuration file is done and saved, a2ensite command is used to enable the configuration file.(In my case it is already enabled). The server name and server alias must be replaced with your domain name and public IP address. :~$ sudo vim /etc/apache2/sites-enabled/os_nfĪll the information is given below with the necessary permissions and directories. Vim command is used to open the configuration file for editing the information. Here, a2dissite command is used to disable the default Apache configuration file.(In my case it is already disabled). :~$ sudo cp upload/include/ost-sampleconfig.php upload/include/ost-config.phpĬhown command is used to assign the owner to the apache server user – Create a Virtual Host FileĪ configuration file should be created under the path /etc/apache2/sites-available directory in order to run osTicket with apache server. We need to copy the file in the same directories and change its names. OsTicket has its own sample configuration file by default.

Osticket setup guide archive#

(Here, the version must be given according to the file you have downloaded.)Īfter the archive file is extracted you can delete the zip file. :~$ cd /var/www/os_ticket :~$ wget Įxtract the download file using the unzip command. Now, path to the os_ticket directory using the cd command and pull the latest osTicket installation archive from GitHub using wget command. :~$ sudo chown -R $USER:$USER /var/www/os_ticket The directory ownership is changed to the Linux user for further modifications easily without any permission issues. The directory is created for the osTicket application giving the path where the directory is being created. MariaDB > CREATE USER IDENTIFIED BY ‘password’ MariaDB > GRANT ALL PRIVILEGES ON osTicket_database.* TO IDENTIFIED BY “password” MariaDB > FLUSH PRIVILEGES MariaDB > QUIT

Osticket setup guide full#

Following queries are for creating a user and connecting it to the database with full privileges granted. MariaDB > CREATE DATABASE osTicket_database Īfter the completion of the creating database, we need to create a user osTicket_user for connecting the database and grant privileges. Here, a database is created for the osTicket application.

The confirmation of the database working with the command below.

Osticket setup guide update#

:~$ sudo mysql -u root MariaDB > UPDATE er SET plugin = 'mysql_native_password' WHERE User = 'root' MariaDB > FLUSH PRIVILEGES MariaDB > QUIT Here, the authentication plugin is changed to be able to login as the normal user. We need to apply yes for all the given questions like shown in the figure below. :~$ sudo mysql_secure_insatallationĪfter entering the password for root some questions are asked before securing the server. To secure the MariaDB server here are the following steps to be done.

Osticket setup guide install#

Here, the command is used to install the MariaDB server. The user should be given full privileges on the database created. MariaDB database server is needed with a valid username, password, and hostname during the installation process. (The service is started on boot by default) :~$ sudo systemctl start apache2 :~$ sudo systemctl enable apache2 To check the status of the apache server to check whether it is running or stopped. To start and enable the apache server manually here are the commands listed below. :~$ php -vĪpache web server is installed for the official apt repository. Here, the version of php is checked after the installation of all the php extensions. :~$ sudo apt install -y php-common php-fpm php-pear php-cgi php-net-socket php-bcmath php-gd php-imap php-intl php-apcu php-cli php-mbstring php-curl php-mysql php-json php-xml Here, all the extensions needed are given and installed. OsTicket application needs the php extensions in order to run the application. Update the system with the latest release packages by the given command.

Osticket setup guide how to#

In this article, I will show you how to install osTicket on Ubuntu 20.04, using MariaDB as a database server and PHP. It integrates customer support requests received by email, web forms, and phone calls into a simple, easy-to-use, multi-user web-based platform. You can manage, organize, and archive your support requests with OsTicket. It’s a straightforward and light-weight web application. It can interface with LDAP/Active Directory for central authentication and supports various databases such as MySQL and PostgreSQL. OsTicket is a PHP-based open-source ticketing system for the Linux platform.